Wintron FAQ
Answers to common questions about ordering, shipping, warranty, and returns.
We are a 100% wholesale only distributor, serving the marine industry for over 50 years, offering the finest marine products.
We service boat and motor dealers, marine retailers, boat manufacturers, online stores, marinas & tackle shops, repair shops, marine electronic installers, commercial workboat companies, and offer a complete drop-ship program for e-commerce sales.
We are open Monday–Friday, 8:30 AM to 5:00 PM.
Ordering
How do I get signed up?
Since we are wholesale only, you'll need to apply for a dealer account before you can log in and order. Submit a Dealer Application Request, or contact us and one of our sales associates will help get you set up. Call us at (732) 449-4211 with any questions.
How can I place an order with Wintron?
Since we are wholesale only, you must have an account to log in and place an order.
Ordering with us is simple!
Just log in, browse our website for the products you need, add them to your cart, and follow the checkout process. Or if you need technical support, give us a call or reach us on live chat and one of our associates will help you.
Can I track my order online?
Yes! After placing an order, you can log into your account to track shipments, view order history, and manage your account details. Call us at (732) 449-4211 if you have questions about your order or need help.
Can I cancel an order online?
Yes, if it has not started processing. Just log in, go to My Account, and view open orders. If the order hasn't been processed yet, there is a cancel order option. If that option isn't there, you'll need to contact us.
When am I charged for my order?
Nothing gets charged until it ships. If you order multiple items and something is on back order and you don't select ship complete, only the items shipping will be charged. If you place an order for an item out of stock, you will not be charged until it ships.
Shipping
What are your shipping options?
We offer flat rate ground shipping for $9.49 in the continental U.S. Orders ship same day in most cases from our warehouse in New Jersey. For a few larger items that do not qualify for flat rate shipping, we will provide a shipping quote before shipping. Standard shipping fees apply to custom or non-stock items. We reserve the right to choose the shipping carrier for flat-rate shipping. Flat rate shipping does not include extra delivery options such as signature, deliver inside, or lift gate.
Do you offer drop-shipping services?
Yes, we offer blind drop-shipping, meaning your customers will never see our branding. Orders ship directly from our warehouses to your customers, saving you time and money on inventory and shipping. We can also do a custom packing slip with your logo or message — ask a sales associate for more information.
Warranty & Returns
Warranty
All units are covered by a factory warranty. We can only assist in product service or exchanges. All warranty issues are handled on a case-by-case basis. On most products we have a 30-day window to make out-of-box exchanges. Defective units must be returned postage paid. We do not send call tags or pay return freight (neither do most factories). A return reference number is required for all warranty issues. All return and warranty issues should be forwarded to Mark Fala at mark@wintronelectronics.com.
Returns
We have a 30-day return policy for stock items. Anything in this category must be in brand new condition and in its factory carton. These returns are accepted without a restock charge. We do not accept open blister packs or returns on any software. All other returns are handled on a case-by-case basis and are subject to a restock charge. All returns require a return reference number — please contact Mark Fala at mark@wintronelectronics.com. Please note: returns purchased under our "Flat-Rate Freight Program" may be subject to the outbound freight if the return is not defective or not a Wintron error.
Fiberglass antennas shipping in a cardboard tube 4 ft and longer are non-returnable.
Fiberglass antennas shipping in a cardboard tube 4 ft and longer are non-returnable.


